Revenue, customer retention and productivity.
9 out of 10 dealers would recommend Quik. Others would rather keep it to themselves as an unfair advantage.
„There is only one complaint I have about the program. I did not think of it, this is the program the industry has been missing.”
„We’re getting feedback from our clients that our system provides something that no other dealership and no other repair facility can do, and that’s full transparency. As a result of that transparency, we have received a 5% bump in CSI across all brands, not just the Audi franchise.”
„This is the second dealership I have installed the Quik system in. I can attest that the system has increased my CP RO value dramatically but more importantly, our CSI scores have increased along with our Google reviews and ultimately our customer retention.”
„Seeing is believing, Quik brings a level of transparency like no other! Shortly after installing the system in our Audi facility we installed at our other 4 brands. Unlike other vendors, the support we receive from Quik is exceptional & they really do live up to their name, they're QUIK!”
„Our customers love it! So much so that if they don’t get it, I hear about it. The videos have taken the entire multipoint theory of building trust and retention to the next level.”
„In our first full month on Quik we have increased our customer pay labor sales 26.7% over May 2017, and labor gross is up 30.5% over last May. Another good side effect we have noticed so far is our coupon expense has shrunk significantly over May 2017 as well. ”
Delivering exceptional customer service.
What are your customers saying?
„Bill and the service department are the best of the best! Loved the interactive video they sent me about my car! So cool!”
„I think the video that was made by the service tech pointing out the required service in my vehicle was a genius idea. Very cool.”
„Video was cool and alerted me to a problem with a tire I had purchased elsewhere. Offered to price match on tires.”
„Because of the thoroughness of the video survey, I wound up buying a new Audi S5, instead of having my 2002 A6 repaired! ”
„I really liked the video that the mechanic sent me while he was working on the car. Nice innovation!”