Customers vote you with their feet. The happy ones will keep coming back to your shop. But, they’ll rarely boast about you. At least not on their own accord.

And the people who didn’t enjoy the experience with you, will, most likely, tell everyone they know about it. That includes the OEM representative who will call them for feedback eventually.

So, you lose out either way. You miss the positive reviews that could boost your CSI scores. Not to mention having the opportunity to identify and eliminate issues before they reach the OEM.
Unless you use Quik.CSI, the automated follow-up tool that helps you reach every customer after the service on autopilot.

With Quik.CSI, every customer will receive a short, scripted video from your service manager to thank them for their business and ask whether they were satisfied with the service.

Customers who answer yes will receive a prompt to review you on Google or Facebook. Those who signify a problem, though, will be asked to leave their feedback which will then be automatically sent to the service manager.

It’s that simple.