True, your customers may prefer to text you. But when they need to call, they’ll want to speak to their service advisor only. Quik.Call, the call center platform for the service yard, will connect the two directly.Request a Demo
What we provide you with?
Imagine what would happen if your customers could always speak to their advisor? If they didn’t have to repeat their issue to a new person every time they called? Or if they no longer had to wait on the line only to find out that their advisor is away at present?
For one, you’d experience fewer delays with getting service authorizations. You'd have less idle time on the service drive too. And customers would be eager to give you positive reviews.
And that’s exactly what happens when you use Quik.Call.
Quik.Call is a call center software for the service drive. It helps connect your customers with their designated service agent. And that’s even if that person is not at their desk. Here’s how.
With Quik.Call, customers can reach their service advisor from the same landing page on which they approved service recommendations earlier. They could also dial your single, global phone number and Quik.Call will always redirect the request to the correct person automatically.
And if they’re unavailable at their desk, the system will reroute it to the mobile Quik.Advisor app for service advisors (available for Android and iOS). This way, the advisor can still connect with the customer on their cell phone during your shop’s opening hours.
All calls are recorded and easy to retrieve for future reference, training or dispute solving. No more “he said she said”.