Systems are great but without process, they are doomed to fail.
In almost every shop there is a process to conduct the MPI.
But all to often this process is not carried out in the correct order.
I come from a Toyota background and therefore am sold on a Toyota process called “Quarter Time”, many of you may be familiar with this. The theory is to get the MPI into the customer’s hands within the first 15 minutes.
The Quik process revolves around this theory.
- Is it fair to say, that every vehicle that enters your facility should have an MPI completed on it? YES
OK, if we’re going to have to do it, then make that the first thing you do.
- Now the Technician is responsible to get the parts pricing on any parts needed to carry out these repairs.
OK, make that the second thing you do.
- Now make a video MPI.
As a result, the customer has all the information to make an informed, purchasing decision in the first 15 minutes and the closing ratio goes through the roof.
Remember, systems are great but without process, they are doomed to fail, and a Video MPI is simply another tool, let’s call it “the digital screwdriver” — it works, but only if you use it, and when I say use it, I mean on 100% of the cars, 100% of the time.
We strongly believe that as with the implementation of any new program, training is paramount, and we pride ourselves on world-class training standards, provided by automotive experts.
Quik trainers are all seasoned fixed ops professionals. All our trainers are master techs, all have been advisors, and all have been service managers or fixed ops directors. This means that when talking to technicians, it’s one tech talking to another, same with advisors and managers.
Only confident, thoroughly trained service advisors, technicians and service managers can guarantee expected levels of user adoption and deliver value every day.
It is not a secret, that where we install Quik, and the Quik.Way is being followed, great results happen:
- Increased CSI
- Improved parts sales
- Raised RO value
- Elevated customer experience
- Enhanced customer retention
In 100% of the stores, 100% of the time.