Audi Plans a Quik. Route to Customer Satisfaction with a New Technology Partner

Bartek Czerwinski
Posted 8 months ago

After an extensive appraisal and selection process, luxury car brand Audi recently chose Quik. as its Vendor Partner, giving the newly rebranded automotive technology experts the Volkswagen Group seal of approval.

Just like in all other industries, motoring brands today compete on the quality of their customer experience. With Quik. automotive brands and dealers can almost effortlessly improve CSI scores and provide the modern service experiences today’s digitally savvy car owners want.

Silver-bullet car dealer software solution

Quik., formerly Quik Video, provides an end-to-end solution for multi-point inspections, video, parts pricing and availability, customer communications, and payments that fully integrates with dealership management systems.

The company’s goal is to provide the silver-bullet solution that makes relationships between dealers and customers more honest, open and transparent.

Audi Vendor Partner

Audi dealers can now use Quik. for priority install, ensuring they are using the best in class system “approved and preferred” by Audi to deliver the brand’s new standards for digital customer engagement and proximity.

To help meet these standards, Quik. delivers a wealth of capabilities that help data travel between customers, dealers, and OEMs in a seamless and uninterrupted manner. This includes the market’s leading video communications tool, which makes it easier to both explain service requirements to customers and have them approved.

As Quik. CEO, Jack Gardner, explains: “We’ve set out to challenge the status quo in the automotive industry, helping dealers and OEMs gain a better understanding of their customers, serve them the way they want to be served, and effortlessly build a greater sense of customer loyalty.”

The ultimate goal for Quik. is to replace the outdated phone and paper-based processes with modern digital alternatives fit for the modern tech-savvy customer.

Jack Gardner elaborates: “In a digital world we must provide our customers with a platform where they can conduct business the way they want to. It’s got to be easy to use, all in one place, and deliver all the information needed to make truly informed decisions.”

Meeting dealer expectations

Dealerships using Quik. can expect to see increases in repair order value of up to $250, an average ROI of 2,700%, a 5% increase in CSI scores, improved staff retention, and an influx of the kind of data that makes providing consistently high-quality service experiences easier than ever.

As well as some serious technological clout, the solution includes lightning-fast support from a dedicated team of Quik. experts – who, as the name suggests, provide speedy assistance, responding to requests for help in under 90 seconds.

World-class training and account management

The assistance doesn’t end there, either. One of the biggest USPs of the Quik. solution is its world-class training, provided by automotive experts, each with over 20 years’ industry experience. These experts don’t just provide guidance on how to use the solution, but also on how best to communicate with customers and deliver the most efficient and effective dealership service.

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